Effective Date: 1/1/2024
Thank you for choosing Devino LK. This Return and Refund Policy outlines our guidelines and procedures regarding returns and refunds for robotic items we offer.
1. RETURN POLICY:
At Devino LK, we strive to ensure that our customers are satisfied with their robotic item purchases. Please review the following guidelines for returns:
a. Defective or Damaged Items: If you receive a defective or damaged robotic item, please contact our customer support within 2 days of receiving the product. We will assess the situation and provide a suitable resolution, which may include a replacement or credit.
b. Errors on Our Part: If there is an error on our part regarding the delivery of a robotic item, we will review the situation and may offer a resolution, such as a correction or credit.
2. REFUND POLICY:
a. Non-Refundable Items: All purchases of robotic items are considered final and are non-refundable unless explicitly stated otherwise in writing.
b. Exceptions: In certain circumstances, exceptions may be made for refund requests. These circumstances are limited to defective or damaged items and errors on our part (as mentioned in the Return Policy).
3. RETURN AND REFUND REQUEST PROCESS:
a. To request a return or refund for eligible circumstances, please contact our customer support team at contact@devino.lk. Provide detailed information about your purchase, including order number, date of purchase, and the reason for your return or refund request.
b. Our team will review your request and respond within 5 business days with instructions on the next steps, if applicable.
4. MODIFICATIONS TO THE RETURN AND REFUND POLICY:
Devino LK reserves the right to modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
5. CONTACT INFORMATION:
If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@devino.lk.
By making a purchase with Devino LK, you acknowledge and agree to the terms outlined in this Return and Refund Policy.
Thank you for choosing Devino LK. We appreciate your understanding and cooperation.
Devino LK
Kandy
Sri Lanka.
contact@devino.lk
